Communication Case Study Essay

1. Which barriers to listening described in Chapter 3 might make it difficult for label and Kate to hear one an other(a)s perspectives when they meet to discuss the daub? Listening is very important in communication. This is the key to effective communication. Listening effectively is ones ability to in full register and interpret messages sent by the loudspeaker system. In Mark and Kates situation, there are listening barriers that prevent and make it difficult for them to fully understand one a nonher. In Kate and Marks situation, and many other peoples situation, psychological barriers are the most common. Emotions became a distraction to listen what the speaker has to say. Just when Mark is calling her attention most doing the job right, Kate already started to put up her guard and defended herself.Most people, including myself, get anxious when we hear criticisms close to ourselves. There are many things that are already playing inside our mind about the situation. This makes it difficult to listen to what the other speaker has to say. We tend to be close-minded in situations deal that. In addition, under the psychological barriers is the egocentrism. The book says, your feature ideas are more important or valuable that those of others. Kate mentioned the situation about her ideas being shot down. She believes that her ideas or suggestions are not as important as the other members of the team. If we believe that our ideas and suggestions are not appreciated well like others, we tend to not listen anymore because we feel like whatever we do, it will not be treated the same as others.On the other hand, Mark needs to carefully listen to what Kate has to say. Since he already listened to what the other members of the team said, he also needs to understand why Kate acts the way she is acting. I believe in Marks situation, an environmental barrier is present. I am not sure if the influence of other people is under this category. Mark became so focused about his own observations of Kates actions and what the team was saying about her. If he is only to focus on what he had observed and what other said, it will be a huge problem and understanding each other will be too difficult for them.2. Consider the listening styles discussed in Chapter 3. Present evidence that indicates each persons styles, and then describe how this knowledge might have created a different communication outcome for Kate and Mark. Kate is a critical listener. In this particular scenario, she became exaggeratedly overreactions on Marks message. If only Mark and Kate are relational and analytical listeners, a better situation and outcome of the meeting couldve been in place. For example, if Kate is an analytical listener, she will be more concerned about fully understanding the message before making a judgment. She couldve seen the situation like Mark must have been concerned about her and wants her to become better at the job. instead of taking it in a dreary way, she couldve seen the feedback as a room for improvement on her performance. On the other hand, Kate could really be an analytical listener.She might have respectable over study the situation that worsens her interpretation of the information conveyed by Mark. Yet, if Kate become more professional about it, she should clarify the message she received with Mark instead of making her own conclusions and interpretations. This is one problem when we tend to just hear not listen. In addition, if Mark will be a relational listener, he will be nonjudgmental about what Kate was saying. He will be able to further help and understand her with the situation. He also must understand where Kate is coming from. Instead of firing her, he can offer her some support and resolve the issues arising within the team. The issue must not only be addressed just between Kate and Mark. It must be resolved together with the whole team. This is to eliminate any other future similar issues. They all need to listen not just hear so they can properly communicate. If they are effective listeners, ideas of each members of the team will be evaluated in the same importance as the others.